Shipping Policy

Last updated: March 24, 2025
Company Information: Velarnique (Trading name of BLACKRHINO TECHNOLOGY LIMITED, UNIT 2A, 17/F GLENEALY TOWER, NO.1 GLENEALY, CENTRAL, HK)

This policy explains how and when we send your order, what it costs, and what to do if something goes wrong in transit. It forms part of our Terms of Service.

1. Where We Ship

We ship worldwide from our fulfillment partners. Orders are shipped to the address you enter at checkout, so please check it carefully before you pay. We cannot redirect a parcel once it has left the warehouse.

2. Processing Time

Orders are picked and packed within 1 to 2 business days (Monday to Friday, excluding public holidays).
Orders placed over the weekend or on a holiday begin processing the next business day.
During sales or major holidays, processing may take an extra day or two (we will note this on the site if it occurs).

3. Shipping Options & Costs

Destination	Service	Estimated Transit Time	Cost
United States	Free Shipping	5 to 8 business days	Free
United States	Expedited Shipping	2 to 4 business days	24.99 USD
Rest of World	Standard Shipping	10 to 18 business days	19.99 USD

Important Note on Timeframes: Transit time is counted from dispatch, not from the moment you order. Please add the processing time to get the full estimate.
All prices are in US Dollars (USD). The exact rate for your specific address will be shown at checkout before you pay.
Transit times are carrier estimates and are not guaranteed. Customs inspections, weather, carrier backlogs, or incorrect addresses can add extra time.

4. Tracking

You will receive a dispatch email with a tracking number as soon as your parcel leaves the warehouse.

Tracking can take up to 48 hours to show its first scan.
If your dispatch email has not arrived within five business days of ordering, please check your spam folder and then contact us.

5. Packaging

Ceramics, glassware, and enamelware are packed individually in molded protection inside a double-walled outer carton. We use recyclable materials wherever the fragility of the piece allows it.

6. Split Shipments

If part of your order is delayed, we may send the available items first and the rest as soon as they arrive. You will not be charged twice for shipping, and each parcel will have its own tracking number.

7. Duties, Taxes & Customs

United States: Orders are shipped with taxes handled as shown at checkout.
International Destinations: Your local customs authority may charge import duties, VAT, or handling fees upon arrival. These charges are set by your government, are not collected by us, and are the responsibility of the recipient.
Refusing a parcel to avoid customs fees does not entitle you to a shipping cost refund, and any return/carrier charges passed back to us will be deducted from your final refund.

8. Incorrect or Incomplete Addresses

Please provide a complete address, including any apartment, unit, or building number.

If a parcel is returned to us due to an incorrect/incomplete address, or because it was uncollected from the carrier, we will refund the value of the goods minus the original shipping cost once the parcel is safely returned to us.
We are always happy to reship it at the standard rate.

9. Damaged, Lost or Missing Parcels

Damaged Items: Every piece is inspected before packing, but accidents happen. If your order arrives damaged, email us within 7 days of delivery with your order number and clear photographs of both the damaged item and the outer box. We will send a replacement or issue a full refund, and you will not normally need to return the broken piece.
Lost Parcels: If tracking has not moved for 10 business days, or shows as delivered but nothing arrived, contact us so we can open a carrier investigation. Please allow the carrier a few days to respond before we can conclude the claim.

10. Changing or Cancelling an Order

If you need to change your address or cancel, please email us as soon as possible. We can usually help if the order hasn't been picked yet (usually within a few hours of placement). Once dispatched, a parcel cannot be recalled, and our Return and Refund Policy will apply instead.