Shipping & Delivery FAQs
1. How are breakable items packaged?
We take extra care with fragile goods. Ceramics and glass are securely packaged using double-boxing and custom-molded pulp inserts—we never use loose-fill peanuts.
-
Arrived broken? Don’t worry; we have a hassle-free policy. Check our damage section below for details.
2. When will my order ship?
Orders typically ship within 1 to 2 business days. Once your parcel is handed over to the carrier, you will automatically receive a tracking number via email.
3. Will I have to pay customs or import duties?
-
For U.S. Customers: All orders ship Delivered Duty Paid (DDP). The price you see at checkout is the final price you pay—no hidden fees.
-
For International Customers: Any import duties, taxes, or customs fees levied by your local authorities are the responsibility of the recipient. Unfortunately, we cannot quote these fees in advance as they vary by country.
4. My tracking hasn’t updated in days. Is something wrong?
This is completely normal, especially during long international transit legs where tracking scans can go quiet for up to a week.
-
Verification: If tracking shows no updates for more than 10 business days, please reach out to us at service@velarnique.com, and we will open a carrier trace for you.
5. Can I change or cancel my order?
Yes, as long as your order has not shipped yet. Please email us immediately at service@velarnique.com with your order number, and we will do our best to assist you.